Refund policy


An exchange or return must be made within 14 days of receipt of the goods. We can only accept unused and undamaged goods in their original packaging.

The return shipment by insured parcel post is the responsibility of the buyer and must be sent exclusively to:

Sparkassenstiftung Shop-GmbH
Kunstmuseum Münster
Picassoplatz 1
48143 Münster

Please be sure to include your order number so that the return can be assigned.

If you have received a damaged item, please email us within 3 working days of receipt at:

Customer Care will then send you a replacement. Please keep the proof of posting of a possible return shipment carefully. The exchange may take up to one week.


Refunds are generally made up to a maximum of 14 days after delivery. After this period, we regret that we cannot issue a refund or exchange.

Refunds can only be made if the returned item and original packaging are complete and unused.

Refunds can only be made if a receipt or proof of purchase is included.

Refund procedure

Upon receipt of your return, you will be notified by email. This email will inform you of the refund/part refund decision.

If approved, you will be refunded the invoice amount within 7 business days via the payment method you used at the time of purchase. Shipping costs are generally not refundable.

Late/Missing Refunds

If you have been approved for a refund request, it may take longer for the credit to appear, depending on your bank or credit card company. Please contact your bank/credit card company first.


Provided that the report is made within 3 working days of delivery, we will exchange any defective or damaged item within 1 week free of charge.

Then send the defective/damaged item by insured parcel post to the following address, quoting the order number:

Sparkassenstiftung Shop-GmbH
Kunstmusem Münster
Picassoplatz 1
48143 Münster

We will endeavour to deliver the replacement within 7 days.


If you have received an item as a gift and wish to exchange it, you will receive a voucher for the value of the original order. As soon as we have received the return, we will send the voucher immediately within 7 days.